Returns & Refunds

At Graphusion, every artwork is carefully inspected and packaged before it leaves the studio. I want you to love your purchase, and every effort is made to ensure it arrives safely and in perfect condition.

Change of Mind

As many artworks are original, made to order, or customised, I am unable to accept returns or offer refunds for change of mind. Please choose carefully before placing your order.

If you have any questions about an artwork before purchasing, I'd be happy to help.

Custom & Personalised Orders

Custom commissions, personalised text, colour changes, or any other modifications are created specifically for you and cannot be cancelled, returned or refunded once work has commenced.

Please contact me before placing your order if you'd like to discuss any customisation requirements or delivery timeframes.

Damaged Orders

Although every order is packaged with great care, damage can occasionally occur during transit.

If your parcel arrives visibly damaged, please:

  1. Take clear photographs of the outside of the package before opening it, including any dents, tears, crushed corners or damage to the packaging.

  2. Carefully open the parcel and inspect the artwork.

  3. Take photographs of any damage to the artwork and the internal packaging.

  4. Contact Graphusion within 48 hours of delivery, providing your order number and all photographs.

These photos are essential for lodging a claim with the shipping carrier and will help resolve your claim as quickly as possible.

Where damage has occurred during transit and sufficient evidence is provided, a replacement, repair, store credit or refund will be offered where appropriate.

Delivery Delays

Once an order has been dispatched, delivery times are the responsibility of the shipping provider. While I will always assist in tracking your parcel where possible, Graphusion cannot be held responsible for delays caused by couriers, customs processing, weather events or other circumstances beyond my control.

Colour Variations

Every effort is made to accurately represent colours in product photographs. However, colours may vary slightly depending on your monitor, screen settings and device. These variations do not constitute a fault and are not grounds for a refund.

Lost Parcels

If you believe your parcel has been lost in transit, please contact me as soon as possible. I'll work with the shipping provider to investigate and help locate your order.